My adventure in going from life in the corporate world to owning a maid service. This seemed easy when I started out but running this business has all kinds of unexpected challenges. I share these adventures for others thinking of making the leap to understand the joys and nightmares of going out alone.
Tuesday, March 13, 2012
Don't Knock the Competition
I worked in sales for corporate America for 12 years and
they always taught us not to say bad things about competition because it just
makes us look bad. I guess I understood that you want to spend your valuable time with a potential customer talking about you, not the other guys. To be honest, I never
really understood this until this week.
I had a call from a consumer looking for weekly service and at the end
she asked me to for two non franchised companies that were similar in size to
us so I gave her two names. She called
me back laughing and said we blew away the competition. When I asked why she told me to call my
competitor and ask them what made them the best. So I did.
Derek – So what makes you better than your competition?
Other Business Owner – Drugs
Derek – Excuse me?
Other Business Owner - Drugs
Derek – Um, Could you elaborate?
Other Business Owner – I test my people all the time, so I know they don’t use
drugs. Other people don't do this so they have employees that use drugs.
I basically tossed this woman a slow softball over the
plate and asked her to tell me how great her company was and the only things
she could come up with was to imply all the other companies hire drug
users. I was really blown away. All I could think was this lady must have had
some serious problems with drug using employees if she thinks that is what
makes her better. She not only made
herself look bad but the entire industry.
Basically she said all cleaning services employ drug users including
mine but I test them every few months so I fire my people once they start
using. What a terrible way to build
trust with our consumer.
Needless to say, I got the sale and she did not. So don’t say bad things about the competition
because it reflects back on you.