We are trying to come up with ideas to deal with it. First we are offering extra hours to anyone that wants to work Saturday. I normally hate to have teams working Saturday because I do not have back ups in place if things go bad. It also forces me to work Saturday myself which I do about 80% of the time anyway but I have to say I don’t like the feeling of having to go in versus choosing to. Second, we are moving a couple offering extra hours to a couple of my commercial cleaners that have been cross trained to do residential work and we are sending them with the regular residential customers to do Spring Cleans and other jobs where there will be a partner to work with.
What we are trying to avoid is moving people out of training faster than we should. In the past I would have dealt with this rush by pushing people out of training faster. Unfortunately, I learned the hard way that under trained employees will do a bad job and ruin our reputation. As much as it hurts, I have found it is better to tell a customer we are booked than to send a team that does a poor job. So now back to the battle and figuring out how to deal with the sudden surge in demand.